Departmental Service Charter
|
| S/NO. |
SERVICE OFFERED |
PROCESS/REQUIREMENT |
COST(KES) |
TIMELINE |
| 1. |
Responding to internal and external correspondence |
Written Correspondence |
Free |
5 working days |
| Email and social media |
Free |
1 working day |
| 2. |
Responding to phone calls |
Making a phone call |
Free |
15 Seconds |
| 3. |
Response to enquiry by walk in clients |
Visit the relevant office and make the enquiry |
Free |
1 Minute |
| 4. |
Offering consultancy services in Developing Strategic Plans within the Departments/Sections or Associations in the University |
Make a formal request |
Free |
1 Day |
| 5. |
Handling of customer complaints |
Lodging of a complaint |
Nil |
4 working days |
